A rule enabled my extension, but it doesn't do anything
Most content-modifying extensions (ad blockers, dark-mode tools, userscripts) only affect pages loaded after they were switched on. Two fixes:
- Best: edit the rule and turn on Auto-refresh page: Extensio reloads the tab once after the rule fires.
- Or simply reload the page manually.
My rule isn't firing
- Test the pattern. Open the rule, paste the page's URL into the Test box. No match? Adjust the pattern: remember path patterns match the whole path, so add a trailing
*for deeper pages (see pattern examples). - Check the rule is on: the switch on the rule card must be active, and the rule must not show a 🔒 lock badge (free limits: 5 rules per extension, 1 pattern per rule; locked rules stay inactive).
- Check the extension isn't pinned. Pinned extensions are deliberately immune to all rules.
- Foreground tab only. Rules follow the tab you're viewing; a matching site in a background tab won't trigger them.
- Rules can't act on browser-internal pages (
chrome://…) or the Chrome Web Store.
My scheduled profile switch didn't happen at the exact time
Schedules (and time-window rules) apply "on the next activity after the scheduled time". If the browser was closed or your computer asleep at that moment, Extensio catches up as soon as you're back: applying only the most recent missed switch. With the browser open, expect boundaries to apply within about a minute. Also check that the schedule's switch is on and that Premium (or your trial) is active: schedules are inert on the free tier.
An extension won't turn on ("needs your approval")
When an extension update requests new permissions, the browser disables it and blocks programmatic re-enabling: for your security, only you can approve it. Extensio detects this and shows a warning with a direct link: open chrome://extensions, find the extension, and approve the new permissions. Extensio's Update Radar shows exactly which permissions were added, so you can decide with full information.
Does Extensio work in incognito/private windows?
Yes, if you allow it: chrome://extensions → Extensio → Details → Allow in Incognito. Note that enabling/disabling extensions is always browser-wide: Chrome doesn't support per-window extension states, for Extensio or any other manager.
Can Extensio pin extensions to the browser toolbar?
No extension manager can: the browser doesn't expose an API for toolbar pinning. Extensio's 📌 pin is different: it keeps an extension enabled across all profiles and protects it from rules.
An extension's change shows as "Outside Extensio" in History
That label means the change didn't come from Extensio: you (or another tool) toggled the extension on the browser's own chrome://extensions page, or the browser itself changed it, for example by disabling an extension after an update that needs new permissions. Extensio observed the change and recorded it so your timeline stays complete, but it wasn't the cause. See the History guide for all cause labels.
I hid an extension and can't find it
Hidden extensions disappear only from the popup list. They're always visible on the options page: right-click the Extensio icon → Options → Extensions. Hidden ones are dimmed and marked "Hidden in popup"; click the eye icon to unhide. Hiding is purely visual: rules, profiles, badge counts, and bulk actions still include hidden extensions.
Moving to a new computer
Settings → Export Data on the old machine, Import Data on the new one. The backup includes profiles, rules, pins, aliases, notes, and settings, plus a list of your installed extensions with store links so you can reinstall anything missing. Backups from older Extensio versions import cleanly.
What data does Extensio collect?
None. Everything is stored locally in your browser. Extensio has no analytics, no tracking, and never sees your browsing history. The only external connection is the payment provider (ExtensionPay) when you open the upgrade or restore-purchase flow. See the privacy policy.
Still stuck?
Email support@korchix.com with your browser, Extensio version (bottom of the popup menu), and what you expected vs. what happened. Screenshots help a lot.