A rule enabled my extension, but it doesn't do anything
Most content-modifying extensions (ad blockers, dark-mode tools, userscripts) only affect pages loaded after they were switched on. Two fixes:
- Best: edit the rule and turn on Auto-refresh page — Extensio reloads the tab once after the rule fires.
- Or simply reload the page manually.
My rule isn't firing
- Test the pattern. Open the rule, paste the page's URL into the Test box. No match? Adjust the pattern — remember path patterns match the whole path, so add a trailing
*for deeper pages (see pattern examples). - Check the rule is on — the switch on the rule card must be active, and the rule must not show a 🔒 lock badge (free limits: 5 rules per extension, 1 pattern per rule; locked rules stay inactive).
- Check the extension isn't pinned. Pinned extensions are deliberately immune to all rules.
- Foreground tab only. Rules follow the tab you're viewing; a matching site in a background tab won't trigger them.
- Rules can't act on browser-internal pages (
chrome://…) or the Chrome Web Store.
An extension won't turn on ("needs your approval")
When an extension update requests new permissions, the browser disables it and blocks programmatic re-enabling — for your security, only you can approve it. Extensio detects this and shows a warning with a direct link: open chrome://extensions, find the extension, and approve the new permissions. Extensio's Update Radar shows exactly which permissions were added, so you can decide with full information.
Does Extensio work in incognito/private windows?
Yes, if you allow it: chrome://extensions → Extensio → Details → Allow in Incognito. Note that enabling/disabling extensions is always browser-wide — Chrome doesn't support per-window extension states, for Extensio or any other manager.
Can Extensio pin extensions to the browser toolbar?
No extension manager can — the browser doesn't expose an API for toolbar pinning. Extensio's 📌 pin is different: it keeps an extension enabled across all profiles and protects it from rules.
Moving to a new computer
Settings → Export Data on the old machine, Import Data on the new one. The backup includes profiles, rules, pins, aliases, notes, and settings — plus a list of your installed extensions with store links so you can reinstall anything missing. Backups from older Extensio versions import cleanly.
What data does Extensio collect?
None. Everything is stored locally in your browser. Extensio has no analytics, no tracking, and never sees your browsing history. The only external connection is the payment provider (ExtensionPay) when you open the upgrade or restore-purchase flow. See the privacy policy.
Still stuck?
Email support@korchix.com with your browser, Extensio version (bottom of the popup menu), and what you expected vs. what happened. Screenshots help a lot.